All returns must adhere to the following conditions:
The return is at the customer's cost and inconvenience
IKAR GB Limited must be notified of the intention to return goods within 10 days of delivery
Goods must be returned within 15 days of delivery
IKAR GB Limited must be advised of the corresponding despatch note / invoice number
The goods must be in a re-salesable condition and subject to a workshop inspection / recertification
IKAR GB Limited will credit the original invoice less a 15% handling charge and our delivery costs
Duplicate Documents All "IKAR GmbH" engineered devices are supplied with a user / instruction manual that contains pre-despatch test data and certification.
All user / instruction manuals are validated before despatch from IKAR GB and packed with the individual device. Requests for replacement user / instruction manuals must be accompanied with an official order stating the device type, serial number and date of manufacture, as replacement user instruction manuals for all engineered devices will be charged.